Service
Frequently asked questions
Short answers on shipping, payment and returns. Our Terms and Conditions, Cancellation Policy and Shipping Information are binding.
Shipping & delivery
Where do you deliver?
We deliver golf products to customers in Germany, the EU and internationally.
More details: Shipping Information
How much does shipping cost?
Shipping within Germany costs €4.99 and is free from an order value of €150.00. Shipping to the EU costs €13.99, international shipping €19.99. Shipping costs are shown at checkout.
More details: Shipping Information, Terms and Conditions (section 4)
How long does delivery take?
The delivery time is shown on the product page or at checkout. Shipping is carried out by a shipping service provider of our choice. If there is a delay, we will let you know as soon as possible.
More details: Shipping Information, Terms and Conditions (section 5)
Can I track my order?
Where available, you will receive a shipping confirmation with tracking information after dispatch.
More details: Shipping Information
Orders, prices & payment
Which payment methods can I use?
The available payment methods are shown at checkout before you place your order. Payments are processed via Shopify and/or the integrated payment service providers.
More details: Terms and Conditions (section 6)
Do prices include VAT?
Yes. All prices include statutory VAT, plus shipping costs.
More details: Terms and Conditions (section 4)
Will I receive an order confirmation?
Yes. We confirm receipt of your order by email immediately after you submit it.
More details: Terms and Conditions (section 3)
Withdrawal & returns
How long can I withdraw from my order?
You can withdraw from your order within 14 days without giving any reason. The period starts on the day you, or a third party named by you, received the goods.
More details: Cancellation Policy
How do I withdraw?
Inform us of your decision with a clear statement, for example by email to info@lumenfront.com. You can use the model withdrawal form in our Cancellation Policy. To meet the deadline, it is enough to send your statement before the 14 days have expired.
More details: Cancellation Policy
Who pays for return shipping?
You bear the direct costs of returning the goods, unless we inform you otherwise. Please return the goods as complete as possible, undamaged and in their original packaging. Your statutory rights remain unaffected.
More details: Returns & Refunds
When will I get my money back?
After a withdrawal, we refund all payments including delivery costs (except extra costs if you chose a delivery type other than the cheapest standard delivery) via the payment method you originally used, no later than 14 days after we receive your notice of withdrawal. We may withhold the refund until we have received the goods or you have provided proof of return.
More details: Returns & Refunds, Cancellation Policy
What if an item is defective?
The statutory warranty rights apply. In that case, please write to us at info@lumenfront.com.
More details: Terms and Conditions (section 9)
Still have questions?
You can reach us at:
SarNET
In der Strothe 1
49076 Osnabrück
Deutschland
- info@lumenfront.com
- Phone
- +49 152 22020412